Refund Policy

This policy explains when you can get your money back, how to ask, and how long it takes. It covers everything you can pay for on Immigie, whichever payment method you used, and forms part of our Terms of Service.

Immigie is operated by APPS LOGIC AND WEBS LTD. Payments are processed by Flutterwave, Stripe, or Google Play depending on where you are and which method you chose. Where this policy is more generous than a processor's own rules, this policy applies.

1. Subscriptions

1.1 Cooling-off period

If you subscribe and change your mind, you may request a full refund within 14 days of the charge, provided you have not used a paid feature in that time — sending connection requests beyond the free daily allowance, messaging members you are not connected to, or unlocking additional communities.

If you have used those features, we may offer a partial refund based on how much of the billing period remains.

1.2 After 14 days

Subscription fees are charged in advance for a billing period. After the first 14 days we do not refund the unused part of a period. You can cancel at any time and keep your access until the period ends; you will not be charged again.

1.3 Charges we always refund

• Duplicate charges. If you were billed twice for the same period, we refund the duplicate in full, whether or not you ask.
• A charge you did not authorise. Report it and we refund in full while we investigate.
• Access we failed to give. If a payment succeeded but your account was not upgraded, we either fix the access or refund in full — your choice.
• A price change you did not agree to. If we change your price without the notice our Terms require, the difference is refunded.

1.4 Payments by bank transfer or Opay

Payments made by Nigerian bank transfer or Opay buy a single billing period and do not renew automatically — there is nothing to cancel, and no risk of an unexpected charge. Approved refunds are returned to the account the payment came from, and typically settle within 5 to 10 business days.

1.5 Purchases through Google Play

If you subscribed inside the Android app, Google Play processed the payment and Google's refund process applies. Request it through Google Play, or contact us and we will support your request with Google. We cannot refund a Google Play charge directly, because the payment never reaches us.

2. Event tickets

Tickets are sold by the event organiser, not by Immigie. The organiser sets the refund terms, and those terms are shown on the event page before you pay.

• If the organiser cancels the event, ticket buyers are refunded in full, including any service fee.
• If you cannot attend, contact the organiser through the event page. Whether you are refunded is their decision.
• If an organiser is unreachable, or an event does not take place as described, contact us and we will step in.

3. How to request a refund

Email support@immigie.com or use our contact form, giving the email address on your account, the approximate date and amount of the charge, and the reason for your request. If you have your receipt number, include it — every payment we take generates one.

We acknowledge requests within 2 business days and decide within 7 business days. Approved refunds go back to the original payment method. How quickly the money appears then depends on your bank or card issuer, usually 5 to 10 business days.

If we turn a request down, we will tell you why, and you can ask us to look at it again.

4. Chargebacks

Please contact us before disputing a charge with your bank. Almost everything is resolved faster directly, and a dispute freezes the payment while it is investigated, which delays your money rather than speeding it up. Filing a chargeback without contacting us first may result in your account being suspended.

5. Your statutory rights

Nothing in this policy limits rights you have under the consumer law of the country you live in. Where local law gives you a stronger right to a refund than this policy does, that law applies.

6. Contact

APPS LOGIC AND WEBS LTD, trading as Immigie
support@immigie.com